The following discussion presents stand-alone findings from this survey, and compares these findings to those of the previous year’s survey. Over the one-year period, there were no significant changes in victims’ satisfaction, which remained quite high. In both surveys, nearly eight in ten victims reported that, overall, they were satisfied with the services they received and that more than 90 percent of the officers with whom they interacted were respectful. The analysis also found that responding officers demonstrated good skills in certain aspects of meeting the needs of crime victims, including offering reassurance, making victims feel at ease, listening without judging, showing concern for the victims and informing them about what to expect next from the police. There was a slight decrease in the number of victims who received follow-up contact from MPDC.