Metropolitan Police Department

DC Agency Top Menu

-A +A
Bookmark and Share

DCHR Recognizes MPD’s Victim Services Branch as Everyday Heroes during Customer Service Week

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October. This year’s theme was Everyday Heroes. The theme recognizes that every day, frontline customer service professionals are heroes.

On October 5, 2015, MPD’s Victim Services Branch was chosen by the District of Columbia Human Resources Department as unsung heroes for the supportive services provided by the staff to empower victims of violent crimes.  In September alone, the Branch provided customer services to over 1,700 clients. For more information on the Victim Services Branch visit

Photo of Members of the Victim Services Branch

Pictured from left to right: Dawn Christie (Victim Specialist), Carla Okonkwo (Supervisor-Family Liaison Specialists Unit), Kayce Simmons (Victim Specialist), Megan Riley (Victim Specialist), Tramaine Newsome (Supervisor) , Beyshinah Woods (Victim Specialist), Helen Hall (Victim Specialist), Marlene Castro (Victim Specialist), and Tyria Fields (Director).  Jordan Spalding (intern) not pictured.