Why was my ticket referred to a collection agency?
If your ticket has been referred to a collections agency, the administrative remedies identified on the ticket were not followed and the time period to contest the ticket has expired. DMV reports delinquent tickets to the District of Columbia Office of the Chief Financial Officer, which currently utilizes Professional Account Management, L.L.C. for debt collection services, under its contract with Industrial Bank. You will receive written notification from the collection agency that identifies the available payment options.
Who do I contact for questions on the tickets that I have in collections?
For questions on tickets in collections, contact Professional Account Management, L.L.C. at (866) 353-7145.
If my ticket account gets listed with a credit bureau, how do I get it cleared?
Normal practice in the credit reporting industry is to retain a reported debt in history for a period of seven years, even if a debt is paid during this period. In its current contract with the District of Columbia Office of the Chief Financial Officer, the collection agency has agreed to automatically send an account delete record to the credit bureaus that it utilizes. This means that the record of your delinquent debt should disappear from credit bureau records within two to four weeks after payment in full is made. All communication concerning the status of your tickets with credit bureaus should be directed to Professional Account Management, L.L.C. at (866) 353-7145.
If I have any issues or concerns relating to the collection agency, who do I contact?
The current collections contract is administered by the District of Columbia Office of the Chief Financial Officer.