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About 211 Answers, Please!

The 211 Answers, Please! program links District residents with essential human needs for food, shelter, financial assistance, and healthcare.

Access information 24-hours a day, seven days a week, by dialing our 211 Answers, Please! call center at (202) 463-6211 or using our online database.

Community Resource Advisors answer the hotline and provide:

  • confidential telephone support,
  • crisis intervention,
  • referral assistance
  • detailed program information such as eligibility criteria, hours of operation, intake procedure, and other prerequisites, and a 
  • direct link to health and human social service support 

Answers, Please! also provides assistance in 140 languages on its multilingual language line.

AIRS logo

211 Answers, Please! is a member of the Alliance of Information and Referral Systems (AIRS) - a credentialing authority operating an Accreditation Program that measures an organization’s ability to meet the AIRS Standards, and a Certification Program that evaluates the competence of Information and Referral practitioners.

 

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Department of Human Services
64 New York Avenue, NE, 6th Floor
Washington, DC 20002  (202) 671-4200