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Suggestions and Complaints

Suggestions and Complaints are proposed changes or expressions of dissatisfaction about the content, quality or delivery of a DHS program or service.

Any individual can submit a suggestion for improvement or a complaint related to a DHS program or service to the DHS Office of Program Review, Monitoring and Investigation (OPRMI) by:

  • Completing and submitting the online Suggestions and Complaint Form;
  • Emailing a description of the suggestion or complaint to OPRMI@dc.gov;
  • Faxing a description of the suggestion or complaint to (202) 671-4409;
  • Calling the Complaint Hotline at (202) 673-4464; or
  • Mailing or delivering a report to

    DHS Office of Program Review, Monitoring and Investigation,
    64 New York Avenue, NE,
    6th Floor,
    Washington, DC 20002