Know the Different Numbers   The District of Columbia now has just two telephone numbers 311 and 911. 911 is still the number to call for all situations that require onsite response from MPD or Fire EMS. The 311 number was previously used for police “non-emergencies.” Now, 311 is the number you should use to discuss police matters that do not require the police to respond to a location and also to reach the Mayor’s Citywide Call Center to request services such as trash pickup or smoke detector installation and to be connected directly to any government agency. Use the information below as a guide to make the right call in the District of Columbia. Download the "Make the Right Call" flier* Call Description Call 911 (if you want police, fire or emergency medical services to respond to a location) Any crimes in progress (or just occurred), especially if the suspect is still on the scene  Serious violent crimes such as homicide, robbery, domestic violence and assault  Fire/medical emergencies  Gunshots or a person with a gun or other dangerous weapon Home/business intruders  Vehicle crashes with personal injury, major property damage or traffic tie-ups  Illegally parked cars that are blocking traffic Or if you see a criminal you know is wanted by the police Call 311 (for city services and police matters that do not require police to respond to a location) Property crimes no longer in progress, such as vandalism, thefts, graffiti, stolen autos and garage burglaries  Abandoned autos  Illegally parked vehicles, vehicles blocking driveways  MPD phone numbers and addresses All other city services, such as Public Works, Motor Vehicles, Human Services, and the Mayor’s Office Trash pick up problems City agency phone numbers, addresses and hours of operations Potholes   * This document is presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or Learn More About PDFs.