Lucinda M. Babers
Lucinda Babers is a well-qualified executive with a proven track record in business management, leadership and service delivery. She has experience managing projects and people, delivering customer service and leading change for both government agencies and private organizations.
On December 17, 2010, Babers was reappointed as the Director of the Department of Motor Vehicles after serving in this capacity since July of 2007. During the past years, Babers has led the agency in significant and innovative changes, including the closure of a service center and the elimination of safety inspections for passenger vehicles. The addition of numerous online services resulted in the agency receiving an International Customer Service Award from the American Association of Motor Vehicles Administrators.
Prior to being confirmed as Director, she served as the Deputy Director for the DC DMV from 2004 until 2007. In that position, she was in charge of departmental operations, including licensing, titling, registration, inspection and adjudication functions. She revamped Dealer Services by introducing yearly dealer training, revised registration procedures, conducted violation hearings resulting in over 59 dealer suspensions/revocations, increased security features of temporary tags and eliminated issuance of temporary tags by used car dealerships. She also reviewed and revised numerous customer service processes, such as the medical review process, that contributed to the District of Columbia Federation of Citizens Association unanimously recognizing the Department of Motor Vehicles as the "Greatest Improvement in Public Service for 2006".
Prior to coming to the DC DMV, Babers served in several senior management positions at Amtrak, including the project manager for the company’s service guarantee initiative. Babers is no stranger to DC government, previously working on management reform projects for the city manager during the Control Board era and serving as an internal consultant/project manager for the city administrator and corrections. Babers started her career as an officer in the military.
Babers holds a Masters of Science in Business from Johns Hopkins University and a Bachelor of Industrial Engineering from the Georgia Institute of Technology. Babers currently resides in Ward 6.